Privacy Policy

1. Introduction

Makkal Delivery ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications.

2. Information We Collect

• Personal Information: Name, phone number, email address, and delivery address.
• Location Data: Precise location to match you with nearby shops, riders, and delivery routes.
• Device Information: Device model, operating system, and unique device identifiers.
• Usage Data: App usage patterns, order history, and interaction logs.

3. How We Use Your Information

• To provide delivery and courier services.
• To verify shop owners and delivery partners.
• To process orders, settlements, and support requests.
• To send order updates and promotional notifications.
• To improve our platform and user experience.

4. Push Notifications

We use Firebase Cloud Messaging to send order updates, delivery alerts, and promotional messages. You can manage notification preferences in your device settings.

5. Data Sharing

We do not sell your personal information. We may share data with verified shop partners and delivery partners to fulfill orders, and with service providers who assist our operations.

6. Security

We implement industry-standard security measures including encryption, secure APIs, and access controls to protect your data.

7. Contact Us

If you have questions about this Privacy Policy, contact us at support@makkaldelivery.in or +91 90000 11223.